2009年5月4日 星期一

KM8 Building a learning organization

PART I
1. In the absence of learing, campanies - and individuals - simply repeat old practices.
2. Their discussion of learning organizations have often been reverential and utopian, filled with near mystical terminology.
3. Three critical issue: 1st is the question of meaning; 2nd the question of management; 3rd the question of measurement.
4. Without accompanying changes in the way that work gets done, only the potential for improvement exitsts.
5. All these organizations have been effective at creating or acquiring new knowledge but notalby less successful in applying that knowledge to their own activities.
6. Learning organizations are skilled at five main activities: 1st: systematic problem solving, 2nd: experimenttation with new approaches, 3rd: learning from their own experience and past history, 4th learning form the experiences and best practicies of others, 5thtransferring knowlege quickly and efficiently throughout the organization.
7. If you cannot measure it, you cannot manage it.
8. Most successful examples are the products of carefully cultivated attitudes, commitments, and management processes that have accrued slowly and steadily over time.
9. The first step is to foster an environment that is conducive to learning. And to open up boundaries and stimulate the exchange of ideas.

PART II
There are numbers of companies doing continuous improvement programs, but few of them are succucefull. Because they didn't grasp a substance of whole things, that is "Learning".
This paper started from the 3M of learning organization, Meaning, Management and Measurement. And suggest that base on these 3M, skilling the activities of solving problem systematicly, experiment of new business approach, learning from the history, learning from others, and distributing knowledge effiently.
In the end, it said that most successful examples are the products of carefully cultivated attitudes, commitments, and management processes that have accrued slowly and steadily over time.

PART III

TOPIC: Organizational Learning

T do organizational learning, in order to be a Learning Organization. But how to let your employees learn in organization? Building a sharing environment is the first step, and then make your stuffs comfortable and free when they share their idea. Gradually, your organization will become a learning organizaion.
The most important factor of organizational learning is employees, all magangers can do are support, encourage, and supervise them.

PART IV
This paper used many examples for each part, it makes me understand clearly what learning organization is.
After I read it, I have a conclusion that stratagy is important. The stratagy include the environment, rewarding system, measurment, etc, anything can make your empolyees involve learning further. And these stratagies are made by top supervisors which are usually managers, so the manager level of an organization is important.
In terms of it, this paper was wroten through manager's vision to let them follow. But I still think the employees' vision is also essential to discuss. Maybe the Measurement mentioned in this paper is the way to care about employees. If it can describe measurements like the detail of questionnaire and interview's question more clearly, it will make these two side (manager and stuff) more balanced.

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