PART I
1. Kownledge management, it seems, has two part:
‧there is the management of supporting data and information
‧there is the management of individual with specific abilities.
2. Knowledge is different from data and information, only a person can have and exercise knowledge.
3. Knowledge Management is not so much the management of tangible assets such as data or information, but the active management and support of expertise.
4. Knowledge is not something that can usually be written down, knowledgeable individuals must be encourage to pass their expertise to other through personal contact.
5. For the goal of kownledge worker is not so much to manage kownledge but to solve problems.
PART II
The purpose of this discussion is to look at KM carefully and try to understand what it is, or at least what it could be.
Author used five questions to discuss this topic: KM, hype, hope or help?
Q1: what is knowledge
In this part, author tell different from data, information and knowledge.
He thought Knowledge is not something tangible that we can possess, exchange or lose the way that we can with data or information. And only person can excise it.
Q2: Why are people, especially managers, thinking about knowledge management now?
Every afternoon our corporate knowledge walks out the door and I hope to God they will come back tomorrow. This sentence almost expound why they want to do KM.
And then he started to talk about comminities and IT. He mentioned sharing something is an essential thing although it is hard to creat this kind of culture. And in the IT regard, the author thought the failue of DSS and ES was that people wanted to use them to replace something what can be done only by person.
Q3: What are the enabling technologies for KM?
Store and transmit system. That your workers can find and share something which they want.
Q4: What are the prerequisites for KM?
- Knowledge map
- Knowledge worker
- culture of sharing
- the treatment of tacit knowledge
- intellecture properties between employees and organization
PART III
Topic: Knowledge and Knowing
This article used "observation (how people use it)" to distinguish the diference between data, information and knowledge. And I use the followed instance to realize these three words.
Before you present something about Tacit Knowledge, you must search a lot of aticles. These articles were composed by words. We can regard these words as DATA. Then I collect these data, and sum up the definition of Tacit Knowledge. This definition is kind of INFORMATION to the others. But for me, I can present it without the summary, so it has turned into KNOWLEDGE. And then I must decide which way to present - by PPT, video or other else - to let the others understand the meaning of Tacit Knowledge, it would be my WISDOM.
Through this instance, we can realize that knowledge is formed from knowing process. Book is not a knowledge until you read it, after this knowing process - reading, something can be internalized become knowledge.
PART IV
Author metioned that knowledge cannot be documented but can be passed through social activities. This opinion is different from last three articles which just mentioned UNDOCUMENTED. And I also agree the opinon about DSS and ES, that is, system can't replace the thing only person can do.
Just as teacher said, the author used words carfully to discuss those questions. But in the conclusion, he told us clearly that Knowledge is not a management but a action. Do something to solve problem. It's realy makes me impressive.
After reading the practical experience of 台積電. I remenber that my friends in StarBucks just felt only StarBucks' coffee is good coffee. They were all assimilated by the company culture, even they had been just hired for 6 months. Consequently, I consider that the culture is not such a difficulte part as the author said. It depends on how deos the culture be distribute in the company.
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